Hospitality Business Coach NZ: What One Actually Does for Your Cafe

A hospitality business coach works with the owner of a cafe, bar or restaurant on the business itself: the numbers, the team, the systems and the exit. Not the coffee. Not the menu. The job is to make the venue more profitable and less dependent on you.

What does a hospitality business coach actually do?

Three things. Grow turnover and profit. Get your time back, so the venue runs without you on the floor every day. And plan a strategic exit, so when you sell, you sell for a premium instead of the standard earnings formula.

At The Cafe Doctor those are the Four Pillars for growth, the GrowOS operating system for time, and a strategic exit plan for the sale. Same three jobs every owner has. Different plan for every venue.

Who is it for?

Owners of cafes, bars and restaurants in New Zealand and Australia who built the business and now find it runs them. If every decision, problem and approval still goes through you, you are the bottleneck. That is fixable.

What results should you expect?

Last financial year, the 47 venues we coach averaged 140% growth in EBIT. Some passed 250%. An average hides a range, so ask any coach for their numbers and how they measured them.

Clients stay for nine years on average. Nobody stays that long for a pep talk.

Who is behind The Cafe Doctor?

Matt Fitzsimmons. 25 years of coaching across eight countries and more than 110 venues. Based in Hamilton, New Zealand, working with owners across New Zealand and Australia. Also the author of The Best Small Business in the World.

How do you start?

With a free 45-minute Profit Finding Session. You find out where the profit is leaking and what to fix first.